FAQ

To add place an order access our shopping page at classifybeauty.com/shop. Select and add all items to your cart. Proceed to checkout. Add shipping and billing information. Complete order. Upon placing an order a confirmation message will appear. In additon a confirmation email will be sent via the email you provide. A email will be sent when the package is shipped, delivered and if there is any delays in shipping. If for some reason, you did not receive an email, please check your spam folder.

To book a service follow these simple steps: Access our booking page at classifybeauty.com/book Select the service you would like to book Click book it and select the date and time of service Confirm booking Upon booking a service a confirmation message will appear. In additon a confirmation email will be sent via the email you provide. If for some reason, you did not receive an email, please check your spam folder.

Payment Methods Credit / Debit Cards: Payment is due at the time of purchase of a product. Payment is to be submitted via our online store. PayPal: For some services. This will allow you to order using PayPal account, Visa Card, Master Card, and Amex. You do not need to have a PayPal account to submit payment. It is secured. Offline Payments : For some services cash may be accepted. A deposit may be required. All promotions and discounts will be posted on our website. If applicable the discount will be deducted from the total amount due in your shopping cart prior to submission of payment.

Shipping Time Please allow 1-3 business days for fulfillment and shipment of your order. Please allow 5-7 business days for delivery of domestic U.S. orders. Please allow 7-10 business days for delivery of international orders. This is with the exclusion of weekends and holidays. Keep in mind that this is only an estimate. Once the order is shipped, a confirmation email will be sent, which will include tracking information. Non Delivered Shipment If for whatever reason a shipment is returned non-delivered, a store credit of the purchase will be applied to your account, with exception of the shipping fee. Delivered If a package is reported delivered, however you have yet to receive it; please contact the USPS to address this issue. We are not liable for nor do we issue a refund for such matter. Refusal of shipment will be resulted in the customer’s responsibility of the initial shipping rate as well as the cost for the returning the item(s). ​ International Orders Note that some countries require additional fees for receipt of packages. We are not responsible for those additional expenses. Again, our shipping rate will be visible in your shopping cart prior to payment submission.

If a customer is dissatisfied with a product contact customer care at info@classifybeauty.com. All returns will be evaluated on a case by case basis to determine if they meet the acceptance criteria. Acceptance criteria includes products that are defective. The customer is responsible for the shipping cost to return any items. We offer exchange or store credit in the event that your return is accepted. We do not offer refunds. ​ Final Sale Items Due to the nature of the products the following products are not eligible for return or exchange: Cosmetics Custom Wigs Face masks